israel-esim makes every effort and invests many resources in order to provide all its customers with an equal, respectable, accessible and professional service. In accordance with the Law of Equal Rights for Persons with Disabilities 1998-1998 and the regulations established pursuant to it, many efforts and resources are invested in making the necessary accessibility adjustments that will result in a person with a disability being able to receive the services provided to all customers, independently and equally.
Building accessibility arrangements
At the address of the business: 3 Haaretz Haaretz, Petah Tikva
The company does not accept audiences. You can contact us through the digital channels or the call center.
Accessible customer service
- Employee trainings for accessible service – trainings are held to familiarize the field of accessibility, create awareness among employees and provide practical tools for providing accessible service.
- Accessible call center – the voice response has been made accessible so that the information is conveyed in clear language and without background music.
- Additional means of contact – there are several additional means of contact:
Email: support@israel-esim.com
Contact via “Contact” on the website
Contact by mail registered to the address: Tuzmet Ha’aretz 3, Petah Tikva in the name of Israel-esim
Website accessibility
An accessible website is a website that allows people with disabilities and older people to browse with the same level of efficiency and enjoyment as all other surfers, about 20 to 25 percent of the population encounter difficulties using the Internet and may benefit from more accessible Internet content, according to a study conducted in 2003 by the Microsoft company .
Information about website accessibility
Strict accessibility adjustments have been made to this site, including, among other things, semantic and informative implementation for assistive technologies, determining navigation and operation with a keyboard only according to the recommendations of the International Web Standards Organization (W3C), color adjustments, as well as adding auxiliary labels and instructions in the forms for the benefit of all surfers. To get the best browsing experience with screen reader software, we recommend using the latest NVDA software.
- This website complies with the requirements of the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments), 2013.
- The accessibility adjustments were made according to the recommendations of the Israeli standard (TI 5568) for content accessibility on the Internet at the AA level and the international document.
- The tests were tested for the highest compatibility for the Chrome browser.
- The site provides a semantic structure for assistive technologies and support for the accepted usage pattern for operating with a keyboard using the arrow keys, Enter and Esc to exit menus and windows.
- Adapted for display in common browsers and for use on the cell phone.
In order to get the best browsing experience with screen reader software, we recommend using the latest NVDA software. - Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you come across such a document or a video, you can contact the accessibility coordinators and we will make the information available to you.
- Delivery of information in an accessible format – the company provides its customers with the option of receiving information in accessible formats. The delivery of the information is free of charge and intended for people with disabilities. For information on accessibility, you can contact the company’s accessibility coordinator, whose details appear later in the statement.
Ways of applying for requests and suggestions for improvement regarding accessibility
It should be noted that we continue our efforts to improve the company’s accessibility as part of our commitment to allow the entire population, including people with disabilities, to receive the most accessible service.
If you come across a problem or a malfunction in the matter of accessibility, we would appreciate it if you informed us about it and we will make every effort to find a suitable solution for you and deal with the malfunction as soon as possible.
Details of the accessibility coordinator at israel-esim
Name: Haim Zadok
Phone: (054) 441-8733